Why You Need Support & Training
A powerful clinic management system requires expert technical support and comprehensive training to ensure maximum benefit. Without proper support, clinics may face daily operational issues that affect team productivity and care quality.
Seamless Operations
24/7 technical support ensures any issue is resolved immediately — clinic downtime means lost revenue and dissatisfied patients.
Comprehensive Team Training
Training doctors, nurses, and admin staff on the system ensures all features are used efficiently without confusion.
Direct Communication
Support via WhatsApp, phone, and electronic tickets ensures you reach the technical team in the way that suits you.
Quality Assurance
Certified training and comprehensive materials ensure your team is qualified to use the system efficiently.
Available Support Channels
We provide multiple support channels to match your different needs — from emergency support to general inquiries:
WhatsApp Support
Instant support channel via WhatsApp for quick inquiries and urgent issues. Our team responds within minutes during business hours.
Phone Support
Direct phone support line to speak with a specialized technician who can guide you step by step to resolve the issue.
Support Tickets
Integrated ticket system allowing you to track your support request status — suitable for complex issues requiring follow-up.
Knowledge Base
Comprehensive library of articles and tutorial videos covering all system features — available 24/7.
Remote Support
Secure remote connection to your clinic devices for diagnosing and resolving complex technical issues directly.
Account Manager
For premium accounts, a dedicated account manager is a single point of contact for inquiries and requests.
Available Training Programs
We offer diverse training programs suitable for different levels and roles in the clinic:
Basic System Training
Comprehensive 4-hour training program covering all system basics — adding patients, booking appointments, issuing invoices, and writing prescriptions.
Advanced Supervisor Training
Specialized program for clinic managers and supervisors — advanced reports, system settings, user permissions, and data analysis.
Specialty-Specific Training
Customized training based on clinic specialty — dentistry, dermatology, pediatrics, OB/GYN, orthopedics — with practical examples from your field.
Weekly Workshops
Free weekly online workshops to refresh skills and introduce users to new features.
On-Demand Training
Individual or group training sessions on demand — whether for a new employee or learning a specific feature.
Self-Paced Materials
Recorded tutorial videos, PDF guides, and interactive quizzes that the team can use anytime.
Initial Setup & Onboarding
The initial setup and onboarding process is the most critical phase for successful system adoption. We provide full support during this phase:
Service Level Agreements (SLA)
We offer transparent service level agreements ensuring specific response and resolution times based on issue type:
Critical — Within 1 Hour
Complete system outage or inability to run the clinic. Our team responds immediately and works on resolution within 1 hour.
High — Within 4 Hours
Issues in core features like invoicing or appointment booking. We start diagnosis within 4 hours.
Medium — Within 24 Hours
Non-critical feature issues or general system inquiries. We respond within 24 hours.
Low — Within 48 Hours
Enhancement requests, training inquiries, or custom report requests.
Support & Training in Tabeeb+
Tabeeb+ offers the highest levels of technical support and training to ensure your clinic's digital transformation success:
24/7 Technical Support
Specialized technical support team available around the clock — via phone, WhatsApp, and electronic tickets.
Free Training on Signup
Free training sessions for you and your team when starting your subscription — in-person or remote.
Comprehensive Training Materials
Video library and PDF guides covering all system features — continuously updated.
Customer Success Manager
Dedicated customer success manager who monitors your system usage and provides performance improvement tips.
Regular Updates
Regular system updates with new features and improvements — all included in your subscription.
User Community
Active Tabeeb+ user community for sharing experiences, tips, and best practices.
Frequently Asked Questions
What support channels are available in Tabeeb+?
We provide support via WhatsApp, phone, electronic tickets, a knowledge base, and remote support, plus a dedicated account manager for premium accounts — all available around the clock.
Is training free when I subscribe?
Yes, Tabeeb+ offers free training sessions for you and your team upon subscription, in-person or remote, along with a self-paced training materials library.
What are the SLA response times?
Critical issues within 1 hour, high within 4 hours, medium within 24 hours, and low within 48 hours, depending on issue severity and type.
How long does initial system setup take?
Onboarding typically spans 6 to 7 days covering needs assessment, system setup, team training, and a pilot run with close monitoring.
Is training customized by clinic specialty?
Yes, we offer specialty-specific training such as dentistry, dermatology, pediatrics, OB/GYN, and orthopedics with practical examples from your field.
Related Resources
Get More Free Resources
Subscribe to our newsletter for the latest guides on clinic licensing and digital health transformation.
Or start your free Tabeeb+ trial now