Trust & Security Center
We believe trust is built on clarity. This page transparently explains who we are, where your data is stored, how we protect it, and who owns it — so you can decide with confidence.
Legal Entity
TabeebPlus is a product of FekraLabs, a technology company based in Egypt specialized in clinic and medical-center management solutions. Official company website: fekralabs.com.
Where Your Data Is Stored
All data is hosted on Amazon Web Services (AWS) cloud infrastructure — one of the world's most secure and reliable cloud platforms, with certified data centers and enterprise-grade physical and digital protection.
Encryption
Patient data is protected with AES-256 encryption at rest and TLS in transit between your browser and our servers, keeping medical and financial records confidential at every stage.
Backups
We run automatic daily backups of all clinic data on AWS, ensuring your data can be restored quickly in case of any incident and is protected against loss.
Data Ownership
Patient data belongs to the clinic alone — TabeebPlus is only a service provider that stores and secures it on your behalf. We never sell your data or use it for any purpose beyond running the service.
Data Export
You can export all of your clinic data at any time, quickly and easily. You are never locked in — your data always remains available to you.
Access Control
Role-based access control (RBAC): each team member sees only what they need to do their job, with an activity log to track access and changes to records.
24/7 Support
Our support team is available around the clock, 7 days a week (24/7) via WhatsApp, phone, and email to keep your clinic running without interruption.
Security & Trust FAQ
Which company is legally responsible for TabeebPlus?
TabeebPlus is a product of FekraLabs, an Egypt-based technology company specialized in clinic management software, with its official website at fekralabs.com.
Where is patient data stored?
All data is stored on Amazon Web Services (AWS) cloud infrastructure with enterprise-grade protection and full encryption.
Is my data encrypted?
Yes. We use AES-256 encryption for data at rest and TLS for data in transit.
Are there data backups?
Yes, we perform automatic daily backups of all clinic data on AWS.
Who owns the patient data?
Patient data is fully owned by the clinic. TabeebPlus is only a service provider and never sells your data or uses it for anything other than running the service.
Can I export my data and leave the system?
Yes, exporting all your data is available and very easy at any time, with no lock-in.
Is technical support available 24/7?
Yes, our support team is available around the clock, 7 days a week via WhatsApp, phone, and email.
What happens to my data if the service stops?
Your data remains yours, and you can export all of it at any time. We always recommend keeping a periodic exported copy as an extra safeguard.
Related Resources
Have another question about security or your data? Our team is ready to help.
Contact Us